Privacy Policy

Effective Date: October 20, 2026

Penlixo respects user privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit penlixo.com, place orders, or interact with our store.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect different categories of information depending on how you interact with our website.

Personal Information (Information You Provide)

When you create an account, place an order, contact customer support, or subscribe to marketing communications, we may collect your full name, shipping and billing addresses, email address, phone number, and order details.

Payment Information

Payments are processed through third-party payment service providers. We do not directly store complete payment card numbers on our website servers. Payment providers process payment information according to their applicable privacy and security policies.

Technical and Usage Information

When you access our website, we may automatically collect technical information, including your IP address, browser type, device information, pages visited, time spent on the website, and interaction records. This information helps us improve website functionality, maintain security, and enhance the shopping experience.

2. How We Use Your Information

We may use collected information for the following business purposes:

• Process and fulfill customer orders and arrange shipping and delivery.

• Respond to customer service requests and provide order-related notifications.

• Improve our products, website functionality, and shopping experience.

• Analyze website performance, prevent fraud, and maintain platform security.

• Send promotional communications where permitted by applicable law and in accordance with your communication preferences.

• Comply with applicable legal and regulatory obligations.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to support website functionality, maintain shopping cart information, remember preferences, analyze website traffic, and measure advertising performance.

You can manage or disable cookies through your browser settings and, where available, our website's privacy preference tools. Disabling certain cookies may affect website functionality.

4. Third-Party Service Providers and Data Sharing

We may share information with third-party service providers when reasonably necessary to operate our online store, including payment processing, order fulfillment, shipping, customer communications, website analytics, and advertising measurement.

We do not sell personal information for monetary payment. However, certain advertising and analytics activities may constitute the sharing or sale of personal information under applicable privacy laws. Where required, we provide appropriate privacy choices and opt-out mechanisms.

Advertising and Analytics Partners

• AppLovin (Axon): Where enabled, used for advertising measurement, attribution analysis, and personalized advertising. AppLovin may collect and process information through cookies, pixels, SDKs, and similar technologies according to its privacy policy. More information: https://legal.applovin.com/privacy/.

• Google Services: Where enabled, used for website analytics, advertising performance measurement, and website optimization.

• Meta Platforms: Where enabled, used for social media integration, advertising analytics, and conversion tracking.

We may also disclose information when required by applicable law, to respond to lawful requests, protect legal rights, prevent fraud, or maintain website and customer security.

5. Cookies and Advertising Technologies

First-party and third-party cookies may support website operation and advertising activities.

These technologies help maintain shopping cart functionality, analyze website performance, measure advertising effectiveness, and, where permitted, deliver relevant promotional content.

Third-party advertising providers process information according to their respective privacy policies. Where applicable law requires consent or provides opt-out rights, we will honor those requirements.

6. Children's Privacy

Penlixo is intended for a general consumer audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

7. California Online Privacy Protection Act (CalOPPA)

We aim to maintain transparent privacy practices consistent with applicable California privacy requirements.

Visitors may browse publicly accessible pages without creating an account. This Privacy Policy is made available through our website, and customers may contact us regarding questions about personal information and privacy practices.

We may update this Privacy Policy when our information practices or applicable legal requirements change.

8. EEA Data Subject Rights (GDPR)

Individuals in the European Economic Area may have certain rights regarding their personal information under applicable data protection laws.

Depending on the circumstances, these rights may include access to personal information, correction of inaccurate information, deletion of eligible information, restriction of certain processing activities, data portability, and objection to certain forms of processing.

To exercise applicable privacy rights or submit a privacy-related request, please contact:

Email: service@penlixo.com

We will review and respond to requests in accordance with applicable legal requirements.

9. California Consumer Privacy Rights (CCPA/CPRA)

California residents may have privacy rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, where applicable.

These rights may include:

• Requesting information about categories of personal information collected and disclosed.

• Requesting access to specific personal information.

• Requesting correction of inaccurate personal information.

• Requesting deletion of eligible personal information.

• Opting out of the sale or sharing of personal information for cross-context behavioral advertising.

• Exercising applicable privacy rights without unlawful discrimination.

California residents may submit privacy-related requests by contacting service@penlixo.com.

Where legally required, additional privacy choices or opt-out mechanisms will be made available.

10. CAN-SPAM Act Compliance

We respect customer communication preferences and aim to comply with applicable commercial email requirements.

Marketing emails sent by Penlixo will include appropriate sender identification, accurate subject lines, and an unsubscribe mechanism.

Customers may unsubscribe from promotional emails using the unsubscribe link provided in marketing messages.

We will process opt-out requests within the time limits required by applicable law.

11. Contact Us

If you have questions about this Privacy Policy, the handling of personal information, or your privacy rights, please contact us using the information below.

Store Name: Penlixo

Website: https://penlixo.com

Operated By: Henan Shaoyao Network Technology Co., Ltd.

Business License Entity: Henan Shaoyao Network Technology Co., Ltd.

Registered Address:

Room D003-5, 4th Floor, Changtong E-Commerce Industrial Park,
Qilihe South Road, Yongping Road, Zhengdong New District,
Zhengzhou, Henan Province, China

Customer Service Email: service@penlixo.com

Customer Service Phone: +1 2894800139