Return & Refund Policy

Last Updated: October 20, 2026

This policy governs returns, refunds, and claims involving damaged goods, manufacturing defects, and order fulfillment errors. Please read these terms carefully before placing an order with Penlixo.

1. Final-Sale Principle

Refunds and returns are offered under the conditions outlined in this policy.

We accept claims involving items damaged during transit, incorrect products received, or verified manufacturing defects. Each case will be reviewed individually.

Voluntary returns or exchanges based solely on personal preferences, such as a change of mind, are generally not accepted, except where required by applicable consumer protection laws.

2. Filing a Quality or Order Claim

We make reasonable efforts to inspect products before shipment. If you receive defective, damaged, or incorrect merchandise, please follow the instructions below.

Reporting Window

We encourage customers to inspect their packages promptly after delivery and report any issues within 7 calendar days of receipt. This reporting period does not limit any mandatory consumer rights provided by applicable law.

Submission Requirements

Please send your claim to service@penlixo.com and include:

• Your Order ID.

• The email address used at checkout.

• A brief description of the issue.

• Clear photos or videos showing the damage, manufacturing defect, or incorrect item received.

Assessment & Remedies

Our customer support team will review each claim individually.

Depending on the circumstances and applicable consumer protection laws, available remedies may include a full refund, partial refund, or replacement shipment at no additional cost.

3. Refund Timeline

Once a refund has been approved and processed, funds will be returned to the original payment method.

Refunds generally appear within 7–12 business days, depending on the processing times of the payment provider and financial institution.

4. Item Replacements

Voluntary product exchanges based on personal preferences are not supported.

Replacement items may be provided for approved claims involving damaged, defective, or incorrect merchandise, subject to availability and applicable law.

5. Unauthorized Returns

Please do not return merchandise without first contacting our customer support team and receiving return instructions.

Unauthorized return shipments may experience processing delays or may not qualify for voluntary refunds or replacements under this policy.

Any statutory return or refund rights provided by applicable law remain unaffected.

6. Contact Us

For questions about this policy or to submit a return or refund claim, please contact our customer support team.

Store Name: Penlixo

Website: https://penlixo.com

Website Operator: Henan Shaoyao Network Technology Co., Ltd.

Business License Entity: Henan Shaoyao Network Technology Co., Ltd.

Registered Address:

Room D003-5, 4th Floor, Changtong E-Commerce Industrial Park,
Qilihe South Road, Yongping Road, Zhengdong New District,
Zhengzhou, Henan Province, China

Customer Service Email: service@penlixo.com

Customer Service Phone: +1 2894800139

When contacting us about an existing order, please include your Order ID and the email address associated with your purchase to help us process your request efficiently.