Shipping Policy
Shipping Policy
Last Updated: October 20, 2026
Thank you for shopping with Penlixo. Our goal is to deliver bags and everyday accessories safely and efficiently. This Shipping Policy describes our order processing procedures, delivery arrangements, tracking information, and customer responsibilities.
1. Order Processing Period
After your order is submitted and payment is successfully confirmed, our fulfillment team will begin preparing your package. Most orders are inspected, packed, and dispatched within 3 business days. Orders placed on weekends or public holidays will begin processing on the next available business day.
2. Shipping Fee & Estimated Delivery Time
Penlixo offers international shipping services. Our standard flat-rate shipping fee is USD $5.99 per order.
After your order leaves our warehouse, international delivery generally takes 10–20 business days. Actual delivery times may vary depending on the destination country, customs clearance procedures, and shipping carrier operations.
3. Potential Shipping Delays
We make reasonable efforts to meet estimated delivery timelines. However, delays may occur due to circumstances beyond our control, including customs inspections, extreme weather conditions, transportation disruptions, or increased order volumes during peak shopping seasons.
We appreciate your understanding if such circumstances affect your delivery.
4. Parcel Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can enter this tracking number on an international tracking platform, such as 17TRACK, to monitor your shipment.
Please allow approximately 24–72 hours after dispatch for the carrier's tracking system to update shipment information.
5. Split Multiple Shipments
Orders containing multiple items may be divided into separate shipments from different warehouses or fulfillment partners to improve delivery efficiency.
If your order is shipped in multiple packages, each package will receive its own tracking number.
6. Order Modification & Cancellation Window
If you need to change your shipping address, contact information, or ordered items, please email service@penlixo.com within 12 hours of placing your order.
Include your order number, checkout email address, and a clear description of the requested changes.
We will make reasonable efforts to accommodate modification or cancellation requests before your order enters the fulfillment process. Once an order has entered fulfillment or has been shipped, changes or cancellations may no longer be possible.
7. Unsuccessful Delivery Situations
If a shipping carrier cannot complete delivery, they may leave a delivery notice or hold your package at a local collection point.
Customers should follow the carrier's instructions to arrange redelivery or collect their packages.
Penlixo is not responsible for additional delivery costs or returned packages resulting from incorrect shipping information, failure to collect a parcel, or failure to respond to carrier notifications, except where applicable law requires otherwise.
8. Tracking Abnormality Troubleshooting
If you suspect a shipping delay, please review your tracking information first.
If your tracking status has been updated within the previous 7 days, your parcel may still be moving through the carrier's logistics network.
If the tracking information remains unchanged for more than 7 consecutive days, please contact service@penlixo.com with your order number so our customer support team can investigate with the shipping carrier.
9. Lost Parcels
Lost in Transit
If a shipping carrier officially confirms that your parcel was lost during transportation, Penlixo will investigate and arrange an appropriate solution, which may include a free replacement shipment or refund, in accordance with applicable consumer protection laws.
Marked as Delivered
If tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the local delivery carrier.
If the package still cannot be located, contact our customer service team at service@penlixo.com so we can review the situation and assist with an investigation.
Responsibility for lost or missing packages will be determined in accordance with applicable law and the circumstances of delivery.
10. Shipping Coverage
Penlixo offers international delivery to supported destinations.
If we are unable to deliver an order to a particular region, we will notify the customer and arrange an appropriate refund.
To improve fulfillment efficiency, products may be shipped from different fulfillment centers or trusted supply partners depending on product availability and the delivery destination.
11. Important Customer Acknowledgements
By placing an order through the Penlixo website, you acknowledge the following:
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Estimated delivery times are provided for reference and are not guaranteed delivery deadlines, except where expressly agreed or required by applicable law.
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International shipments may be subject to customs duties, import taxes, VAT, or other government-imposed charges. Unless explicitly stated otherwise at checkout, these charges are not included in product prices or shipping fees and may be the responsibility of the recipient, subject to applicable law.
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Customers are responsible for providing accurate and complete shipping information during checkout. Penlixo may not be responsible for delivery problems caused by incorrect or incomplete addresses provided by customers, except where otherwise required by applicable law.
Contact Us
If you have questions about shipping, tracking, delivery, or existing orders, please contact our customer support team.
Store Name: Penlixo
Website: https://penlixo.com
Website Operator: Henan Shaoyao Network Technology Co., Ltd.
Business License Entity: Henan Shaoyao Network Technology Co., Ltd.
Registered Address:
Room D003-5, 4th Floor, Changtong E-Commerce Industrial Park,
Qilihe South Road, Yongping Road, Zhengdong New District,
Zhengzhou, Henan Province, China
Customer Service Email: service@penlixo.com
Customer Service Phone: +1 2894800139
Thank you for shopping with Penlixo. We strive to provide reliable shipping services and keep customers informed throughout the order fulfillment and delivery process.